What should I expect during the delivery process?

Your package will be delivered new-in-box. The contents will need assembly. 

Please inspect your merchandise carefully when you receive it. Any noticeable damage/shortage of packages or pallets must be noted upon receipt. Failure to note damage/shortage will jeopardize your claim.

If any damages to the product inside, please report to Way Basics immediately within 72 hours from the time of delivery. Please inspect the packaging of your item(s) when they arrive, if you notice any damage, please contact us immediately by providing your order confirmation and send photos of the damage to talktous@waybasics.com. We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.