Marwa Aldibiki
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Recent activity by Marwa Aldibiki-
My tracking number is not showing movement, what to do?
Sometimes courier companies experience unexpected weather conditions or very high volume which results in shipment delays. In the rare occasion this happens, please allow a couple of days for the t...
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I want my product early, can you help?
Unfortunately, we currently don’t offer expedited shipping.
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Can I take my delivery later than the expected delivery date?
Please write to us at talktous@waybasics.com for such requests. We will try to coordinate this with the vendor and shipping partner and let you know of the possibility.
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Can I change my shipping address and contact info?
If the item wasn’t processed we might be able to update your info as requested but once processed or shipped, we cannot make any changes, due to regulatory issues. Please reach out to us at talkto...
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What is your return policy?
We offer a 14-Day Money Back Guarantee on all items. Check out our Return Policy Here.
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What should I expect during the delivery process?
Your package will be delivered new-in-box. The contents will need assembly. Please inspect your merchandise carefully when you receive it. Any noticeable damage/shortage of packages or pallets mus...
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What if my product is damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, even damages to the box, you should notify us immediately and make sure to send photos to talktous@waybasics...
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How do I place a return request?
If you’d like to return an item, please make sure the item is unopened, unassembled, and in a resaleable condition for the return to be approved. Notify us via email at talktous@waybasics.com. We ...
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When do I get the refund?
If we were able to cancel your order before it is processed, a full refund will be issued within 24 hours. Once the order has shipped, it is subject to our 14-Day Return Policy and in this case the...
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What is your cancellation policy?
You can cancel any order for a 100% refund before it processes or ships out. Please notify us immediately at store@waybasics.com if you would like to cancel your order. Once the order has been ship...