Marwa Aldibiki

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  • Received the Wrong Item, what happens now?

    If we’ve sent you something you didn’t order, we will get the correct item to you for free within 10 days of delivery. Simply contact us once the order is received by providing your order confirmat...

  • I am missing parts, how can I get replacements?

    Contact us about any missing parts within 30 days of the delivery date to qualify for a resolution. We’ll send you a replacement for the missing part(s) for free.  We reserve the right to refuse to...

  • Can I buy separate boards?

    Spare or separate boards are not available for purchase. You can shop our full collection here.  Feel free to reach out directly to us so we can help with recommendations based on your needs.

  • Will I receive an order confirmation via email?

    An order confirmation will be sent to the e-mail address provided by you when submitting your order. We recommend that you save your confirmation to your records for future reference. Please be sur...

  • Can I modify or cancel my order?

    Yes, you can modify or cancel your order at no cost if the order isn’t processed yet by simply emailing us at store@waybasics.com and requesting the change. In case of modification, any price diff...

  • Can I see the products before I buy?

    We do not have any physical stores. This allows us to have a larger inventory than traditional stores and to focus 100% of our attention on providing you with a superior experience.

  • Can I customize products based on my requirements?

    We offer customizations for a minimum of a 20’ container, if that’s a possibility please email your request to talktous@waybasics.com

  • How do I place an order?

    To place orders by phone, call us at: 1-(844) 326-5026   To place an order online, simply click “Add To Cart'' on your preferred product and proceed to checkout via “Secure Checkout”. Enter your sh...

  • Made from paper...is it strong? How much weight can zBoards hold?

    It's very strong indeed! zBoards are constructed through our patented process and are made from multiple, overlapping layers of paperboard and corrugated paper that combine to withstand tremendous ...

  • Is the backerboard required?

    The backing board is instrumental to providing the overall structural integrity of your Way Basics Products. Choosing to not use it will make the product susceptible of collapse. The backing board ...